Your Surface isn’t really complete without a Touch or Type Cover keyboard. Combined with the Surface’s built-in kickstand, a keyboard cover transforms your Surface into a desktop PC whenever you sit down. But whether or not you own a keyboard, you can use the free keyboard built into every Surface: the onscreen keyboard, also called. Quick video showing how to get unresponsive type cover to connect to a Microsoft Surface Pro 3. If your Surface isn’t working properly, the Microsoft Surface Diagnostic Toolkit can help you find and solve problems. Note: The Surface Diagnostic Toolkit doesn't work on Surface Pro or Surface Pro 2. It works only on other Surface devices running Windows 10. Run the Surface Diagnostic Toolkit.
If your Surface isn’t working properly, the Microsoft Surface Diagnostic Toolkit can help you find and solve problems.
Note: The Surface Diagnostic Toolkit doesn't work on Surface Pro or Surface Pro 2. It works only on other Surface devices running Windows 10.
Run the Surface Diagnostic Toolkit
Before you run the diagnostic tool, make sure you have the latest Windows updates. Go to Update Surface firmware and Windows 10 for more info. If that doesn't solve the problem, you'll need to run the diagnostic tool.
Notes:
If you're using the Surface Diagnostic Toolkit on a work device, go to Surface Tools for IT, and then download the Surface Diagnostic Toolkit for Business.
If your work or school manages your Surface, check with your IT department before running the tool.
To run the Surface Diagnostic Toolkit:
Get your devices ready and gather information.
Make sure your Surface is connected to the internet. If you’re having Wi-Fi problems, go to Surface can't find my wireless network.
Save all of your files and close all open apps and programs.
Plug your Surface in and keep it connected to power during this process.
Find out which version of Windows you have. Go to Which version of Windows operating system am I running?
Make sure you know your serial number. Go to Find the serial number on Surface devices.
Do one of the following to download the Surface Diagnostic Toolkit:
For Surface Pro X: Download the Surface Diagnostic Toolkit for Surface Pro X running Windows 10 Home or Pro.
For all other Surface devices, download the Surface Diagnostic Toolkit that matches your version of Windows:
Download the Surface Diagnostic Toolkit for Windows 10 Home or Windows 10 Proand in the file download dialog box, find the SurfaceDiagnosticToolkit_SA.exe file.
Download the Surface Diagnostic Toolkit for Windows 10 in S mode.
Select Run, and follow the on-screen instructions.
The diagnosis and repair time usually averages 15 minutes or less, but could take an hour or longer, depending on internet connection speed, whether updates need to be installed on your device, and the repairs the tool must do.
Still need help?
If the Surface Diagnostic Toolkit didn’t fix the problem, you can also:
Contact customer support: If you want to talk to someone about how to fix your problem, contact us.
Get your Surface serviced: If we can't fix your problem over the phone, you can also send it in to us for service. For more info, go to How to get service for Surface, or browse support for troubleshooting steps.
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Related topics
https://account.microsoft.com/devices—Sign in and select Don't see your device?, then follow the instructions to register your device.
After the computer restarted, the attached Type keyboad and the touchscreen don't work at all. However, connected bluetooth or USB devices still work. I did try detaching and reattaching the keyboard.
In device manager, the following device has a yellow exclamation next to it: 'Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26'. When I open it's properties, the following errors are in the device status section:
This device cannot start. (Code 10)
Insufficient system resources exist to complete the API.
If I uninstall and re-install the device, the Type keyboard and touchscreen will start working again. However, after a reboot, it's back in the same state.
Today (July 13, 2014), the following windows 8.1 updates were installed according to my windows update history:
- KB2972094
- KB2975061
- KB2959626
- KB2971203
Surface Pro 3 Type Cover Keyboard Doesn't Work
Has anyone encountered this problem after these updates or other updates, and have any advice to keep the keyboard and touchscreen working after a reboot?
Surface Pro Keyboard Doesn't Work Windows 10
This kind of stuff makes me want to turn off automatic updates, which flies in the face of security, but it is so inconvenient...